Your Trust, Our Standard
We believe transparency is the foundation of a pristine service. This policy outlines exactly how Fresh Nest Cleaners collects, uses, and protects your personal information when you interact with our digital home.
Current Standard
Effective Date: Jan 1, 2026 • Metro Manila Operations
Information We Gather
Minimal data for maximum service quality.
Identity & Access
When you book a refresh, we collect your name and address to coordinate our team. This allows us to ensure the right crew arrives at the right door, maintaining our punctual standards.
- Full Name
- Service Address
- Access Instructions
Contact Channels
We use your phone number or email solely for confirmation and updates regarding your service. You will never receive promotional spam—only essential operational communication.
- Booking Confirmations
- Arrival Notifications
- Receipts & Invoices
Payment Handling
Payment processing is handled by secure third-party gateways. We do not store your credit card details on our servers. Your financial data remains encrypted and isolated.
- Encrypted Transactions
- Zero Card Storage
- Secure Gateways
How We Use Your Data
Your information is the key to a spotless result. We use it to optimize routes for our Greenhills-based teams, select the right equipment for your specific space, and ensure we arrive on time.
The Lifecycle of Your Data
From inquiry to aftercare, here is exactly how long we keep what.
Inquiry
Hold for 30 days while booking.
Active Service
Retained until completion + 7 days.
Invoices
Kept for 7 years (tax compliance).
Feedback
Anonymized after 12 months.
Archive
Securely deleted after legal term.
Your Rights
You are the owner of your data. At any point, you may request:
- A Access: Receive a copy of the personal data we hold about you.
- B Correction: Update any inaccurate information immediately.
- C Deletion: Request removal of non-essential data (subject to legal retention).
To exercise these rights, simply contact us at our San Juan office.
Contact Our Privacy Officer
For questions regarding this policy or your data.
Response Time
We respond to privacy inquiries within 2 business days.
Need a different policy document?